Naga City Citizens Charter

WELCOME TO THE NAGA CITY CITIZENS CHARTER | A guidebook of key city government service

As a guidebook, it is the next logical step in the continuing evolution of a new services orientation and consciousness that has become part of Naga city hall.

The Citizens Charter in brief

This publication is the tool developed by the City Government to empower its citizenry by promoting transparency and accountability in service delivery. It is designed to promote god governance by operationalizing its four elements:

  • accountability or the building of government capacity to make public officials answerable to the people.
  • participation or participatory development process that ensures people’s access to institution that promotes development.
  • predictability or legal frameworks, which is not only the presence of rules that regulate behavior but also their fair and consistent application, and
  • transparency or information openness, the availability of information to the general public.

The guidebook describes the key services of the City Government, written for the benefit of its customers. Its strength lies in the way the services are presented: the step -by-step procedure for availing each service, the response time for its delivery, and the city hall officers and staff responsible for the services.

These information are complemented by a list of requirements a customer must comply to facilitate service delivery. These are further enriched by maps sketching the location of the department or office handling the service.

Designed for distribution at the household level, the guidebook cataloged approximately 140 services. The list is still expected to grow as reader interest is aroused, feedback is generated, city hall services improve and momentum pick ups.

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TABLE OF CONTENTS

BUSINESS AND INVESTMENT-SERVICES

Business Registration

Building

Real Property Taxes

Real Property Assessment

Environmental Permits

Developer Clearances and Permits

LIVELIHOOD AND EMPLOYMENT SERVICES

MARKET AND ABATTOIR

INFRASTRUCTURE SERVICES

TRANSPORT AND TRAFFIC MANAGEMENT SERVICES

AGRICULTURE SERVICES

OTHER TAXES, FINES AND ADMINISTRATIVE FEES

INTEGRATED HEALTH SERVICES

Health

Nutrition

Population

EDUCATION SERVICES

SOCIAL WELFARE SERVICES

ENVIRONMENT SERVICES

URBAN POOR SERVICES

EXECUTIVE SERVICES

PERSONNEL SERVICES

INFORMATION  SERVICES

LEGAL SERVICES

LINGKOD BARANGAY SERVICES

CIVIL REGISTRY SERVICES

COMPLAINTS

click here to download CUSTOMER FEEDBACK FORM