Naga City Citizens Charter
WELCOME TO THE NAGA CITY CITIZENS CHARTER | A guidebook of key city government service
As a guidebook, it is the next logical step in the continuing evolution of a new services orientation and consciousness that has become part of Naga city hall.
The Citizens Charter in brief
This publication is the tool developed by the City Government to empower its citizenry by promoting transparency and accountability in service delivery. It is designed to promote god governance by operationalizing its four elements:
- accountability or the building of government capacity to make public officials answerable to the people.
- participation or participatory development process that ensures people’s access to institution that promotes development.
- predictability or legal frameworks, which is not only the presence of rules that regulate behavior but also their fair and consistent application, and
- transparency or information openness, the availability of information to the general public.
The guidebook describes the key services of the City Government, written for the benefit of its customers. Its strength lies in the way the services are presented: the step -by-step procedure for availing each service, the response time for its delivery, and the city hall officers and staff responsible for the services.
These information are complemented by a list of requirements a customer must comply to facilitate service delivery. These are further enriched by maps sketching the location of the department or office handling the service.
Designed for distribution at the household level, the guidebook cataloged approximately 140 services. The list is still expected to grow as reader interest is aroused, feedback is generated, city hall services improve and momentum pick ups.
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TABLE OF CONTENTS
BUSINESS AND INVESTMENT-SERVICES
Business Registration
- One-stop shop registration
- Applying/renewing a business license/ permit
- Securing zoning clearance for business permit
- Securing building inspection clearance for business permit
- Securing sanitation clearances for business permit
- Retiring a business license
- Securing certificate of site zoning classification
Building
- Securing zoning clearance for building permit
- Securing building inspection clearance for business permit
- Securing other building related permits
- Securing occupancy permit
Real Property Taxes
Real Property Assessment
- Securing owners copy of updated tax declaration
- Assessment for a new building or machinery
- Certifications on tax declaration, property holdings or non-improvement
- Canceling, revising or correcting assessments
- Annotating or canceling loans or mortgages on tax declarations
- Verifying history of real property tax assessments or tax declaration
- Verifying property location and vicinity
Environmental Permits
Developer Clearances and Permits
- Securing preliminary approval and locational clearance (PALC) for subdivision developer
- Securing development permit (DP) for subdivision project
- Securing alteration permit (AP) for subdivision project
- Applying for reclassification
- Securing data from the City Planning and Development office
- Applying for rezoning
LIVELIHOOD AND EMPLOYMENT SERVICES
- Securing local employment referrals for jobseekers
- Availing of overseas employment facilitation services (Applicants)
- Availing of the Government Internship Program
- Applying for the livelihood assistance
- Availing of skills training program
MARKET AND ABATTOIR
- Payment of market rental
- Renewal of market lease contract
- Issuance of market clearance for renewal of business license
- Issuance of certification as registered stallholder
- Calibration of weighing scale
- Slaughtering of livestock and issuance of meat inspection certification
INFRASTRUCTURE SERVICES
- Availing of street lights maintenance services
- Maintaining drainage systems and other infrastructure
- Requesting the preparation of plans and programs of work
- Requesting heavy equipment support service
TRANSPORT AND TRAFFIC MANAGEMENT SERVICES
- Applying /renewing a trimobile franchise
- Transferring trimobile franchise to a relative
- Availing of transportation assistance
AGRICULTURE SERVICES
- Availing of free technical training on agriculture technology
- Accessing technical assistance on crop production and budget preparation
- Accessing technical assistance on soil analysis
- Accessing technical assistance on seed availability
- Availing of SARIG loan program
- Availing of animal dispersal program
- Accessing veterinary services
- Securing livestock shipping permit, health & death certificates
OTHER TAXES, FINES AND ADMINISTRATIVE FEES
- Securing a community tax certificate
- Settling fines on apprehended market violators
- Processing citation tickets for traffic violations
INTEGRATED HEALTH SERVICES
Health
- Availing of outpatient consultation at City Health Office
- Availing of reproductive track health exams
- Availing of Immunization services
- Availing of maternal care services
- Availing of family planning services
- Availing dental examination, tooth extraction
- Availing of anti-tuberculosis drugs
- Securing a health/medical certificate
- Availing of leprosy drugs
- Securing a sanitary permit and health card
- Availing of general consultation, treatment of minor medical cases and emergencies
- Admission to city hospital
- Availing of laboratory and medical examinations
- Discharging patients from city hospitals
Nutrition
Population
- Arranging administration of DMPA injections
- Availing of counseling on nutrition and family planning
- Attending pre-marriage counseling seminars
- Securing family planning supplies for walk-in clients
- Requesting for Voluntary Surgical Contraception (VSC)
- Referral of Family Welfare Club (FWC) members to respective agencies for Income-Generating Projects
- Emergency Rescue
EDUCATION SERVICES
- Using and borrowing books at the city library
- Availing electronic and research center
- Enrolling at city schools for early education and development (SEED)
- Applying for the Naga City Tertiary Scholarship Program
- Applying for locally funded teacher job
- Scheduling use of the BSTC Audio-Visual Room
- Viewing exhibits at the Bicol Science and Technology Centrum
- Arranging a group tour of the Bicol Science and Technology Centrum
- Arranging for a traveling centrum schedule
- Availing of assistance in crisis situations
- Securing Social case study report
- Availing of Physical restoration assistance
- Securing a certificate of indigency
- Promoting the Welfare of socially disadvantaged women
- Availing of Care and protection for children under difficult circumstance, including CICL and SANGGAWADAN
- Availing of Disaster relief assistance
ENVIRONMENT SERVICES
- Availing of garbage collection services
- Regular garbage collection schedule
- Paying of fine for violation of anti-littering
- Applying of naga city enzyme as compost enhancer and household garbage deodorizer
- Securing ornamentals/ tree seedlings for planting
- Securing permit to cut trees
- Registration of chainsaw
- Applying for voluntary smoke-testing and securing certificate of compliance
- Availing of information, education campaign/ training services
URBAN POOR SERVICES
- Applying for a home lot
- Securing certification for building and occupancy permit, water and electrical connection
- Requesting for relocation, verification survey, re-survey or subdivision survey of awarded urban poor home lot
- Requesting for sketch plan and cost estimates required for securing building permit on home lots
- Requesting for building material assistance
EXECUTIVE SERVICES
- Securing mayor’s clearance and certificate of good moral character
- Securing permit on all advertising and promotional activities
- Permit to conduct motorcade or parade
- Availing of public assistance
- Using government facilities
PERSONNEL SERVICES
- Applying for a job with the city government
- Filling application for leave
- Securing service record, certificate of employment and other personnel records
INFORMATION SERVICES
- Securing data from the city planning and development office
- Requesting information on nutrition, population and family planning
- Securing data/ information service from ENRO
- Securing certified true copies of city council documents
- Requesting Building data
- Securing Computer-generated maps
LEGAL SERVICES
- Notarization of affidavits and other legal documents
- Availing of free legal counseling
- Issuance and authentication of clearances
- Requesting a written legal opinion
LINGKOD BARANGAY SERVICES
- Securing referral for financial assistance
- Securing referral for medical assistance
- Securing referral for Murang Palibing assistance
CIVIL REGISTRY SERVICES
- Requesting a certified copy of birth, marriage or death record
- Registration of birth and marriage certificates
- Registration of death certificates
- Registration of court order/ decrees and requests of annotatede
- Registration of legal instrument / legitimation of natural child
- Request endorsement of registry records to Civil Register-general
- Delayed registration of civil registry records
- Applying for a marriage license
- Filling petition for change of first name (CFN) or correction of clerical error/s (CCE)
- Registration of founding / abandoned children
- Authority to use the surname of father
COMPLAINTS
- Against trimobile drivers and operators
- Illegal vending
- Filing building-related complaints
- Pursuing sanitation-related complaints
- Conveying complaints via eMail
click here to download CUSTOMER FEEDBACK FORM
