Availing of Public Assistance

ABOUT THE SERVICE

CITY RESIDENTS and other clients may request the CMO for referral, recommendations, endorsements or communications so that they can avail of free service or discounts. Public Customer Assistance cover the following areas:

  • Medical Assistance
  • Burial Assistance
  • Job Recommendations
  • Endorsement for Transfer – for Nagueños in government service who are currently posted in other municipalities or provinces and would like to be transferred to Naga
  • Request for Transportation Discount
  • Promissory Letters for Accounts Due

REQUIREMENT(S)

Each of these services requires separate requirements.

For Medical Assistance

  • Medical prescription
  • Clinical diagnosis or doctor’s referral
  • Certificate of Indigency
  • Identification Card of Requesting Party

For Burial Assistance

  • Death Certificate
  • Funeral Bill
  • Certificate of Indigency
  • Identification Card of Requesting Party

For PCSO/ Hospital Referrals

  • Medical Abstract
  • Clinical diagnosis or doctor’s referral
  • Certificate of Indigency
  • Social Case Study
  • Identification Card of Requesting Party

For Job Recommendations

  • Complete Bio-data or Curriculum Vitae
  • Police Clearance
  • Past employment records
  • Other relevant documents

For Endorsement for Transfer

  • Letter of Request for transfer stating therein reasons for request
  • Certified Service Record, if available

For Transportation Discount

  • Identification Card of Requesting Party

For Promissory Letters for Accounts Due

  • Proof of Billing
  • Matriculation Slip (for due school payments)
  • Any other proof of indebtedness

HOW TO AVAIL OF THE SERVICE

For Medical/Burial Assistance

FOLLOW THESE STEPS IT WILL TAKE YOU

PLEASE APPROACH

1. Filing/Recording of Request
Submit request letter or the pertinent documents required to the receiving clerk or employee-in-charge.
1 minute

GRACE S. SEGUI

Administrative Aide I (Casual)

2. Issuance of Job Order 2 minutes

GRACE SEGUI

MYLENE D. OCAMPO

JOSYL V. SAN JOSE

JOSELYN C. SEGISMUNDO

MARIA ROSARIO R. COMIA


For Job Recommendations, Endorsement for Transfer, Request for Transportation Discount and Promissory Letters for Accounts Due

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH
1. Filing/Recording of Request

Submit request letter or the pertinent documents required to the receiving clerk or employee-in-charge.

1 minute

MYLENE D. OCAMPO

Administrative Aide I (Casual)

2. Preparation of Communication for the Request

Appropriate communication regarding the request will be prepared

15 minutes

VICSEL D. OCAMPO

Administrative Aide VI (Clerk III)

3. Approval by the City Mayor

City Mayor approves request for assistance the communication.

1 minute

JOHN G. BONGAT
City Mayor

(Or Authorized Signatories)

FLORENCIO T. MONGOSO, JR.

City Administrator

JOSE A. CUYO, JR.

City Gov’t Asst. Department Head I

4. Release of Communication or Request

The approved communication is released to the client.

Client shall submit one copy to the Records Section; and furnish to the appropriate firm or government agency of the communication.

1 minute

NORA F. SANIEL
Adm. Asst. V (Data Controller III)

JOSYL V. SAN JOSE
Administrative Aide I (Casual)

CITY MAYOR’S OFFICE

2F Main Bldg., City Hall Complex, J. Miranda Ave., Concepcion Pequeña, Naga City
For more information, please contact:
John G. Bongat, City Mayor
Tel No. 881-0447
E-mail: mayor@naga.gov.ph