Filing Building-Related Complaints

ABOUT THE SERVICE

THE CITY Engineer’s Office (CEO) acts on citizens’ complaints about violations in building construction. Action may be taken on buildings and other structures which have already been completed or are still undergoing construction.

REQUIREMENT(S)

  • Letter Documenting or Stating the Complaint

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH
1. File Complaint

Client files complaint through the receiving staff. Staff notes the details of the said complaint.

A maximum of 15
minutes
Any CEO staff
2. Schedule of Inspection

Staff schedules inspection in the afternoon of the day the report is received.

CEO Inspector inspects the reported structure subject of the complaint and checks if there is a violation of the Building Code.

1/2 day

The day after the
inspection

ENGR. ELMER T. ALBO
Project Development Officer II (CE)

ENGR. GREGORY D. MORENO
Engineer II (EE)
ENGR. NELSON B. PRILLES
Engineer II (ME)

3. Issuance of Notice

- If there are violations, CEO issues to the owner of the building/structure a Notice of Illegal Construction or Notice of Violation.
- The notice is delivered to the owner.
- If the owner is not available or does not want to receive the notice, the same will be sent by registered mail.

4. Endorsement to City Legal Office

If after 3 notices, the violator still has not conformed with the provisions of the Building Code, the case is endorsed to the City Legal Office for proper legal action.

CITY ENGINEER’S OFFICE
Civic Center, Corner Maria Cristina & Kayanga Road Streets, Naga City
For more information, please contact:
Engr. Leon B. Palmiano IV, City Engineer
Tel. No. (054) 472-5368
E-mail: ceo@naga.gov.ph