Assistance in Crisis Situations

ABOUT THE SERVICE

THE CITY Social Welfare and Development Office (CSWDO) provides emergency financial assistance or referrals for free service to individuals and families who are extremely difficult situations and have inadequate resources.

Who may Avail
Burial Assistance

  • Immediate/nearest kin/relative

Food and Transportation Assistance

  • Stranded/ individual in difficult circumstances/conflicts
  • Victims of pickpockets
  • Client’s who will undergo medication to another place (exemptions: can be entitled transportation assistance for 2 including the client if patient cannot travel alone)
  • Clients who will fetch/ visit deceased relative in another place

Medical Assistance (For referral to hospital, pharmacy/laboratory or financial assistance)

  • Client in need of medicines not available in city health and city hospital
  • Clients who were in need of laboratory tests and procedures
  • Clients who will undergo medical procedures and operation (financial assistance)
  • Clients who cannot settle large/ costly hospital bill

Emergency Shelter Assistance

  • Clients who are victims of fire, demolition and typhoon

REQUIREMENT(S)

  • Burial Assistance – Photocopy of relative’s Death Certificate, OSCA ID ( Senior Citizen ), PWD ID ( PWD Member ), Affidavit of residency (if deceased died outside Naga City but a registered resident of Naga City), Original Funeral Contract
  • Food and Transportation Assistance – Police blotter (if victim of pickpockets), medical certificate and referral from doctor (for patients to be referred in Manila)
  • Medical – Prescription, Laboratory request, Certificate of Indigency, hospital bill, medical certificate or abstract
  • Emergency Shelter Assistance – Barangay certification and certification from the Bureau of Fire Protection

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH
1. Registration

Register your name on the logbook.

1  minute

SOCIAL WELFARE VOLUNTEER
on duty

2. Interview and Assessment

A Social Worker will interview you and assess your needs

3 minutes

Eden T. san Andres

Francia C. Casareno

Evangeline S. Manalo

3.  Certificate of Eligibility

CSWDO staff prepares a Certificate of Eligibility. Sign the certificate

3 minutes

Gloria Z. Rodriguez

Glenda Metran

Mergie C. Aspa

Gloria Abasola

Arnold Azores

Angieline Morillo

Maria Carmen Moralde

4. Assistance/Referral

CSWDO personnel provides financial assistance or refers you to the following for free provision of the service

-          Pharmacy, laboratory, hospital

-          Funeral parlor

-          Transport Companies

5 minutes

Gloria Z. Rodriguez

Glenda Metran

Mergie C. Aspa

Gloria Abasola

Arnold Azores

Angieline Morillo

Maria Carmen Moralde

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE
G/F Social Development Center Bldg., City Hall Complex, J. Miranda Ave., Naga City
For more information, please contact:
Annabel Sj. Vargas – Asst. Social Welfare and Development Officer/OIC
Tel No. (054) 473-3723
E-mail: cswd@naga.gov.ph